FAQ

How far in advance can I buy my Pass?

Eurail Passes and InterRail Passes can be bought up to 6 months before the first day of validity of your pass.

Is it necessary to buy a rail pass before departing on my trip?

Yes, the majority of Passes offered by ACP Rail are only for sale to foreign passport holders and therefore are not readily available once you arrive. For example:
  • A limited selection of Eurail Passes are for sale in Europe and prices are often 20% higher than online, so we strongly recommend you buy your Eurail Pass before arriving in Europe.
  • What is the difference between a Consecutive Pass and a Flexipass?

    A FlexiPass is best for travel on the days of your choice within the period of validity. A consecutive pass is best for travel on days that follow one another. A good rule of thumb when selecting which pass is best for your travel plans is:
  • A Consecutive Pass is ideal for those travelers whose time is restricted and will be ‘on the move’.
  • A Flexi Pass is ideal for those travelers who wish to linger several days or more in one location.
  • What are the eligible ages for child, youth and senior discounts?

    Children:
  • With Eurail or InterRail Passes children between the ages of 4 and 11 get up to a 50% discount on the adult fare. Some passes offer the child rate for children up to the age of 15; please refer to respective product information for pass specifics. Children under 4 travel for free.
  • Youth:
  • Eurail and InterRail Youth Passes offer a discount for travelers who are 25 or younger on their first day of travel, usually in second class only.
  • Senior:
  • Eurail Senior Passes can be used by travelers who are 60 years or older on their first day of travel. Please note a very limited number of Eurail Passes offer a senior discount.
  • In which cases are the seat reservations advisable?

    Having a pass does not guarantee a seat, therefore it is advisable to reserve a seat especially if you plan on travelling at peak times, during holidays, on long haul trains or are on a tight schedule. Seat reservations and supplements are especially required for high speed trains and night trains; they differ per country, per train, per route and per departure date. It will be indicated when you check timetables if a train is subject to compulsory reservation.
  • Seat reservations are optional on some of the trains in Europe however they are mandatory for traveling on high speed trains and night trains. On some trains the number of seats available for Pass holders may be limited. It is highly recommended to make reservations in advance.
  • How do I make seat reservations?

    Select Tickets and Reservations and “Reserve Now”. Please note that having a pass does not guarantee a seat so pass holders can also make seat reservations. When purchasing train tickets, a seat reservation may be included in the price, otherwise a seat reservation must be booked separately.

    What are the benefits of First Class seating?

    First Class has larger seats, picture windows, more space both for you and your baggage and is usually less crowded. On many routes First Class offers extras, including free tea and coffee. Some routes even offer free snacks and newspapers. Certain long haul routes have table or buffet services.

    You can count on all principal routes having First Class accommodations but please note that some rural routes offer Standard Class accommodations only. First Class Pass prices do reflect the fact that not all trains have First Class.

    How do I validate my Rail Pass?

    To validate a rail pass, present it along with your passport to the Railway official at the station of departure. At this time, the first and the last day of validity of the pass as well as the passport number is entered and the passenger must sign the pass. Under no circumstances is the pass holder allowed to validate his or her own pass. In the case of a Flexi Pass, the passenger must enter the date of travel each day before he/she boards the first train of the day.

    How is a travel day calculated?

  • A travel day is a 24hr period from midnight to midnight, during which time you can travel on as many trains as you wish. You can begin your first journey after 00.00 hours on the first day printed on your Pass, and you must finish your last trip by midnight (24.00 hours) on the last day of validity.
  • Exception: 7pm rule If a pass holder is traveling on a direct overnight train departing after 7pm and arriving after 4 am, only the next day's date (the day of arrival of the night train) must be entered on the pass prior to boarding the overnight train.
  • What can be expected in terms of the luggage facilities on board the trains?

    On board, train carriages have overhead luggage racks, space between the seats and a storage area in the entrance vestibules for larger items. All principle stations have luggage trolleys and affordable, secure luggage facilities. Usually there are no weight limitations on baggage, except on high-speed trains, such as Eurostar, Thalys and TGV where each passenger may take along 2 large pieces of luggage and one piece of hand luggage.

    What is the Rail Pass and Ticket Safeguard Plan?

    The Safeguard Plan protects Pass or ticket holders against theft or accidental loss of the Pass or ticket. Please refer to the Rail Pass Safeguard Plan Ticket Wallet for a complete list of conditions and exclusions.

    How do I file a request to receive reimbursement through the Rail Pass and Ticket Safeguard Plan if there has been loss or theft?

  • Pass/ticket holders must file a police report within twenty-four (24) hours of the loss and submit a copy with the claim.
  • Pass/ticket holders must submit notice of any claim to ACP Rail International within 30 days of their return home. Claims must include a notarized written report with the claim that includes the holder’s name, the date of validation, a copy of the police report and airline tickets (travel destination to home).
  • All original receipts showing amounts paid for the rail pass or ticket issued by ACP Rail International or an authorized travel outlet, including replacement pass/train ticket, must be submitted to validate the claim.
  • Please refer to the Rail Pass Safeguard Plan Ticket Wallet for a complete list of conditions and exclusions.